PC Issues and Solutions From AWD-IT

Need programs that we use?

Display Driver Uninstaller

DDU - Uninstall All Display Drivers : Download now

Temperature Testing

CoreTemp - CPU Temperature Monitor : Download now

HWMonitor - Complete PC Temperature Monitor : Download now

CPU Testing

XTU - Testing CPU Overclock : Download now
Prime95 - Testing CPU Overclock : Download now

GPU Testing (Graphics card)

Valley Benchmark - GPU testing Software : Download now
Furmark - GPU testing Software : Download now

Memory Testing (RAM)

Memtest86 - (Ram) Memory testing Software : Download now

Power Supply Testing (PSU)

OCCTPT - Power Supply Testing Software : Download now

Storage Testing (Hard-drive)

HDTune - (HDD) Hard Drive Testing Software : Download now

AWD Remote Support Client

Teamviewer - helps us remote connect to your PC : Download now



If you have received empty boxes with your Pre-built PC, don't worry! component boxes are included for you to retain for warranty purposes however they are empty boxes as all components are Pre-installed in the PC.


My Wi-Fi keeps disconnecting

Is it your computer? Your router? Your ISP?

Windows Network Diagnostics may not always solve your problem, but it will usually point you in the right direction.

Confirm that your computer is within range of your wireless router. Weak signals mean weak connections. Next, make sure your PC’s wireless card has the latest drivers. Try letting Windows troubleshoot for you by right-clicking the Wi-Fi icon in the taskbar and selecting Troubleshoot problems.



Please check if you have connected the correct display cables to the correct ports, you will have been provided with a help setup sheet with your new PC.

(Take note some PC's have GPU's which are Graphics cards as an extra and others only have the CPU to handle the Graphic output)

If you have a system with a graphics card (highlighted in green) then that should always be your primary and only display output, otherwise connect your monitor to the Motherboard Output (highlighted in yellow).

Above are images of the 3 most commonly used display ports


Raider RGB Fan Reset

You will need the power on while performing this operation. Please do not touch anything inside the PC other that what is described below.

Fix 1

Try pressing the Fan On/Off button. If this doesn’t work try pressing the fan speed up button on your remote.

Fix 2

Please try pressing the reset button on the top of the PC.

Fix 3

Please remove the right hand side panel of the case.

Inside the case locate the RGB/Fan controller box. See image below

On the RGB Box touch the 2 pins together shown in the image below.

Connecting the Reset Button to the RGB Controller.

Please remove the rest button from the motherboard (This should be a blue coloured connection as shown below.

1) Now insert the Reset button controller into the RGB/Fan controller unit as shown below.


Pop-up ads are appearing on my desktop

If you’re not running your Web browser and are still getting pop-up ads on your desktop, you’ve most likely installed adware.

Avoid downloading programs that offer to speed up your PC or clean up your registry. Instead, use a trustworthy adware scanner like the free version of Malwarebytes' Anti-Malware tool.

Running a full scan with credible antivirus software is your first step. If that program doesn’t find and remove the adware, turn to Malwarebytes, a great utility for removing all types of malware. Just make sure to disable your standard antivirus software before running it.

“Multiple antivirus programs working at the same time will often result in problem, You only want one active, real-time antivirus scanner installed, but it doesn’t hurt to run an additional ‘on demand’ virus or malware scanner.”

We recommend windows defender which is already pre-installed on your device.


My computer is too slow

The first step to fixing a slow computer is to verify that your machine is the actual source of the problem. Videos that seem to buffer forever, and websites that take ages to load, may not be your computer’s fault. Check your internet download speed.

If the problem is your PC, check whether you have plenty of free space on the hard drive holding your operating system. Windows needs room to create files while your system is running. If your hard drive is maxed out, performance suffers. Now is the perfect time to clear some space.

If your computer’s operating system resides on an overstuffed C: drive, clearing out some space could boost OS performance.

Microsoft’s System Configuration tool is your next-best bet for tackling slow performance. Many applications launch automatically when your machine boots up, which can stretch out boot time—especially on older, slower PCs. Make a habit of trimming the startup items. Open the tool by pressing Windows-R, typing msconfig, and pressing the Enter key.

Checking the Startup Item and Manufacturer columns is the best way to figure out which potential performance-killers you can safely disable. Avoid messing with any of the services and programs that have Microsoft Corporation listed as the manufacturer. Items such as AdobeAAMUpdater, Google Update, Pando Media Booster, Spotify, and Steam Client Bootstrapper are all fair game. Regardless, err on the side of caution: If you’re not sure what the program or service does, don’t disable it.

Windows’ System Configuration Tool lets you disable programs and services that automatically start when you boot your computer.

Once you’ve made all your changes, click OK and restart the computer. It should boot up quicker and feel noticeably faster.



Over the phone our technical team will simply take you through this process to narrow down if the fault is an individual component malfunction.

(Any hardware fault caused by following these step with due care will be covered under warranty)

1. Power off the PC and unplug the Kettle lead from the back, also flick the switch to off

2. Facing the front of the PC, then remove the left side-panel

3. Locate the sticks of memory, these are usually to the top right hand side of the motherboard in lanes. remove one single stick then power on the PC to see if the issue continues,

Repeat this step with different sticks and also using different lanes, The chances are that one stick of memory is faulty and this will help you to locate it.

(60% of issues can be resolved this way)


Windows 10 Reinstall Instructions