Support & Warranty
Support & Warranty
Damaged / Incorrect / Unwanted Goods
Any damage to goods must be reported within 48 hours of delivery we will refund the price and carriage of replacements goods at no cost to the customer.
In respect of any damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.
Incorrect items can be returned to us for a full refund or replacement with the correct item as long as the fault is ours. Incorrect items purchased by customer mistake can be returned un-used and unopened at the customers cost.
You have a right to cancel the order at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods.
You may cancel by giving us notice in any of the following ways:
1). Via email, referring to the order number and by confirming your name and address of the order.
2). By phone
3). By recorded letter which must be received by us no later than 10 days after the receipt of the order.
This only applies if:
- Any shrink-wrapped or blister pack products have not been opened or any manufacturer's seals broken.
- The item has all packaging, manuals, cables etc.
- The item is in Re-saleable condition – as it arrived to the customer, in a condition that would enable ADMI Ltd to resell them as new.
- Any goods returned as unwanted not in 'New' condition maybe be subject to a 15% fee, or returned to the buyer.
Faulty Items within 28 Days of Purchase
It is your responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within your system and with any other goods offered for sale by us.
It is your responsibility to ensure proper installation of our goods into your existing system.
It is your responsibility to ensure that wherever necessary you access the manufacturers web site to download any necessary product upgrades (including drivers and manuals).
Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.
We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation or simply slower performance than you require.
We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.
TVs and Monitors:
If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of ADMI’ Suppliers and thus ADMI conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.
Testing
All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by ADMI technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.
Packaging
Returned items should be packaged securely to prevent any damage and shipped in a plain outer box.
Modified Goods
Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Distance Selling Regulations (2000).
Any returns received without out a Returns (RMA) number clearly visible will be refused. Any return must be received by ADMI Ltd. within 14 days of being issued.
Faulty Items More Than 28 Days after Receipt
If you are reporting faulty goods more than 28 days after receipt, then we strongly recommend that you contact the manufacturer directly for a warranty repair/replacement. This is often the quickest way to have a fault rectified. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
We will only deal with the warranty after 28 days if the manufacturer does not offer this service. This does not affect your statuary rights.
TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of ADMI’ Suppliers and thus ADMI conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.
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© AWD-IT 2001 - 2011. All rights reserved. VAT Number: 897519948
AWD-IT is a trading name of ADMI Limited, a company registered in England & Wales. Company number: 05981051
Registered Address: ADMI Limited, Unit 17 Dewsbury Road, Fenton, Stoke-on-Trent, Staffordshire, ST4 2TE