Delivery & Returns
Free UK Mainland Delivery on all Orders
We offer free delivery to UK mainland addresses on all orders. Our free delivery is to mainland UK address and takes 4-5 working days (Mon-Fri)
Premium Delivery Options
We offer a range of other delivery options which will be presented at the checkout stage, but that typically include a Tracked service which delivers in 2-3 working days (Mon-Fri) and an Express service which delivers in 1-2 working days (Mon-Fri).
For our PC builds the delivery time is in addition to the build time for your PC. Build time options are offered at the configuration stage of your order.
We have designed our returns process to be as efficient as possible for you. There are 3 scenarios that our returns policy covers:
- Unwanted items
- Incorrect/Damaged items
- Faulty items
- You have the right to return an unwanted item to us within 14 days of receiving the item for a full refund. The item must be returned to us in an as-new, re-saleable condition, including the packaging. The cost of returning the item of the unwanted item is the responsibility of the customer.
- In the unlikely event that you receive an incorrect item or one that has been damaged in transit then we will refund in full the cost of returning the item to us
- Should an item develop a fault within 30 days then please return the item to us. We will refund you the cost of the return. After 30 days then it may be quicker and more efficient for you to return the item directly to the manufacturer. In either case our customer services department is ready to help keep you gaming.
All returns must be made with an RMA and in their original packaging. We strongly recommend packing any return in a separate and protective outer packaging
Full details of our Delivery & Returns policy including our testing protocals can be found in our Terms and Conditions.